Welcome to Arino Global! Our Return Policy outlines the procedures and guidelines for returning products purchased through our website. By placing an order with us, you agree to comply with the terms outlined in this policy.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Returns must be initiated within [X] days of receiving the product.

Return Process

Contact Customer Service: To initiate a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Provide your order number and a description of the reason for the return.

Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

Package the Return: Pack the item securely in its original packaging along with any accessories, manuals, and documentation. Include the RA number on the package.

Ship the Return: Ship the package to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X] business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact our customer service team.

Non-Returnable Items

Certain items are non-returnable, including gift cards, downloadable software, and personalized or customized products.

Shipping Costs

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of receipt. We may require photos of the damaged item and packaging to process a claim.

Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. If the order has already been shipped, our Return Policy will apply.

Contact Us

If you have questions or concerns about our Return Policy, please contact us at info@arinoglobal.com.